Who We Are and What hoki Offers
We at hoki operate a multi-product gaming platform. Our core offerings span four categories: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) broadcast from HD studios; a sportsbook covering football (Liga 1, Piala AFF, Champions League, Premier League), badminton, and MotoGP; slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; and esports markets for Mobile Legends, Free Fire, and PUBG Mobile.
All four categories operate within one account. Your hoki balance is shared across live tables, sportsbook, slots, and esports — there are no separate wallets. A single verification process (government ID and proof of address) unlocks access to all products. Deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer credit your wallet instantly, and your funds are available immediately for any hoki product.
We maintain our own live-dealer studios with multi-camera setups, professional lighting, and HD audio. Our dealers are multilingual and trained to handle bets, answer rule questions, and interact with players via on-screen chat. Live-table availability runs on a rolling schedule with peak hours during evenings (6 PM to midnight Jakarta time); table counts scale up during Liga 1 weekends, Piala AFF tournaments, and holiday weeks like Idul Fitri, Idul Adha, Imlek, and Nyepi.
How Our hoki Account System Works
Opening an account on hoki begins with email registration. You provide your full name, date of birth, and national identity number (KTP, passport, or equivalent). Confirm the SMS code sent to your phone, and your account is provisionally active. You may browse our platform, but deposit and tournament entry are blocked until you complete verification.
Verification requires proof of identity (government ID front and back) and proof of address (utility bill, tenancy agreement, or recent bank statement). Upload these documents through your hoki dashboard. Our compliance team reviews submissions within one business day. Verification is mandatory for all players; accounts without verification cannot deposit, play, or withdraw.
- Signup step
- Email, full name, date of birth, identity number, phone confirmation. Account is provisionally active.
- Verification step
- Upload government ID and proof of address. Compliance review takes one business day.
- Deposit and play
- After verification, deposit via mobile banking, e-wallet, or bank transfer. Balance is immediately available for all hoki products.
Payment Methods and Withdrawal Flow
We at hoki accept nine payment methods to accommodate players across Indonesia. local payment (our flagship instant-settlement option) allows you to scan a QR code in-app and confirm payment in your bank app — funds settle in seconds. E-wallets (online payment, e-wallet, mobile banking, local payment) settle within seconds to a few minutes. online payment is instant. Bank transfers via e-wallet, mobile banking, local payment, or online payment process during business hours (one to three hours); after-hours transfers settle the next business day.
Our hoki withdrawal process follows a matching principle — funds must be withdrawn to the same method used for deposit (anti-fraud measure). Submit a withdrawal request with amount and payout method; our system verifies the destination account, then processes. E-wallet withdrawals typically complete within one to two hours; bank withdrawals take one to two business days. All withdrawals are subject to account verification and may trigger additional security checks for large or unusual transactions.
If a withdrawal fails or reverses, contact our support team with your transaction ID. Support staff are available during extended business hours via in-app messaging or email and will investigate within one to two business days.
Our Data Security and Privacy Practice
We at hoki protect your account data using SSL encryption and secure password handling. Your identity documents are stored in encrypted form and are never shared with third parties without your explicit consent. We do not sell or trade your personal information. Our privacy policy covers data retention, processing, and your rights to access, update, or delete your information.
You may reset your hoki password at any time from the login page. If you forget your password, use the "Forgot Password" link to initiate recovery via your registered email. Two-factor authentication is available and encouraged but not mandatory.
Our hoki systems undergo regular security audits. If you notice suspicious activity on your account, contact our support team immediately via in-app messaging or email.