hoki Platform Account Terms

Account Opening and Verification on hoki

We at hoki require all players to create an account before accessing our sportsbook, live-dealer tables, slot games, or esports markets. Account creation asks for your email, full name, date of birth, and a government-issued identity number (KTP for Indonesian residents, or passport for foreign nationals). You also provide a mobile phone number for SMS verification.

After signup, we conduct identity verification to comply with our anti-money-laundering obligations. You upload a photo of your government ID (front and back) and proof of address (utility bill, bank statement, or tenancy agreement dated within three months). Verification typically completes within one business day. Accounts without verified identity cannot access live-dealer tables, enter tournaments, or withdraw funds. We retain your verification documents securely and do not share them with third parties outside our compliance team.

Your hoki account is personal and non-transferable. You may not share login credentials, create duplicate accounts, or allow other individuals to use your account. Violation of this rule results in account suspension and forfeiture of any balance. We reserve the right to close accounts that violate our terms or show signs of fraudulent activity.

Deposits, Withdrawals, and Payment Rails on hoki

We support nine payment methods on hoki: QRIS (instant QR-code payment), e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, or e-wallet. Deposits via digital wallets and mobile banking settle within seconds to a few minutes; bank transfers process within one to three hours during business hours, or next business day if initiated after hours or on weekends.

Your account balance is held in a digital wallet managed by hoki. Funds are shared across all our products — a deposit for sportsbook betting is immediately available for live-table play, slots, or esports markets without additional friction. We do not charge deposit fees; you receive your full deposited amount in your wallet.

Withdrawals on hoki follow a simple process: navigate to the withdrawal form, select your payout method, enter the amount, and confirm. We verify that your withdrawal method matches your registered deposit method to prevent unauthorized transfers. Processing times depend on the payment rail — e-wallet withdrawals typically settle within one to two hours; bank withdrawals may take one to two business days. If a withdrawal fails, contact our support team with your transaction ID and the withdrawal date; we investigate and resubmit or reverse the transaction as needed.

Deposit methods

We accept local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers via e-wallet, mobile banking, local payment, online payment. No deposit fees.

Withdrawal timing

E-wallet withdrawals settle 1-2 hours; bank transfers 1-2 business days. All subject to verification checks.

Minimum withdrawal

We do not impose a minimum withdrawal amount. You may withdraw any balance, subject to verification.

Gameplay, Bets, and Account Activity on hoki

When you play on hoki — whether you are betting on Liga 1 match results, joining a live blackjack table, spinning slot reels, or predicting Mobile Legends tournament outcomes — your activity is recorded in real time. We maintain a full transaction ledger, accessible under your account history, showing all bets placed, results, wins, and losses.

Our live-dealer tables operate with HD video feeds, professional dealers, and transparent house rules. Blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo all follow standard casino rules. We do not guarantee outcomes; all games carry inherent risk. Your wins and losses are final once the outcome is determined and displayed on screen.

We reserve the right to suspend or close accounts that exhibit suspicious patterns (such as collusion, bonus abuse, or systematic withdrawal cycles that suggest money-laundering intent). If we suspect an account of violating these terms, we may freeze the balance pending investigation. We notify you of account suspension within 48 hours and provide an opportunity to respond before taking permanent action.

Bonus Terms and Promotional Offers on hoki

We at hoki occasionally run promotional campaigns offering bonus credits, free spins, or tournament entry at no cost. Any promotional offer is subject to specific terms that we publish at the time of promotion. Bonus terms typically include playthrough requirements (meaning you must wager the bonus amount a set number of times before withdrawing), expiration dates, and game restrictions (some bonuses apply only to specific slots or tables).

Bonus funds are held separately from your real-money balance and are forfeited if not used before expiration. We do not allow bonus stacking or simultaneous participation in multiple promotions. Abuse of promotions — such as repeatedly claiming bonuses then closing accounts, or using bonuses in conjunction with withdrawn accounts — may result in permanent ban from future offers.

Specific promotional terms are displayed in-app and via email when a campaign is active. Read all bonus conditions before opting in; by accepting a bonus, you agree to its terms.

Dispute Resolution and Support on hoki

If you believe a transaction on hoki is incorrect, a withdrawal has failed, or a game outcome is wrong, contact our support team immediately. We are available via in-app messaging or email during extended business hours. Include your account details, the transaction ID, the date and time of the incident, and a description of the problem. Our team investigates within one to two business days and provides a resolution or explanation.

If you are unsatisfied with our resolution, you may escalate your dispute to our dispute management team. We do not offer rapid arbitration; dispute resolution follows a standard process that may take up to 30 days. During this time, affected account balances may be held pending investigation outcome. We do not accept disputes more than 90 days after an incident occurs; after this window, we consider the transaction closed.

Our hoki terms are designed to protect both players and the platform — clear rules, transparent processes, and fair dispute resolution for all parties.

Jurisdiction and Service Availability

Our hoki services are available only where local law permits. We do not offer our services in jurisdictions where online gaming or sportsbook wagering is prohibited. Users are responsible for verifying that their access and use of hoki comply with their own jurisdiction's applicable regulations.

These terms are governed by the laws of the jurisdictions where we operate. Any legal claims arising from your use of hoki must be filed within the applicable jurisdiction and within the timeframe prescribed by local law. We may modify these terms at any time; continued use of hoki after modification constitutes acceptance of the updated terms. Significant changes are communicated via in-app notification and email.

Data Security and Privacy on hoki

We at hoki take data security seriously. Your account credentials, identity documents, and payment information are encrypted using industry-standard SSL protocols. We do not store full credit-card numbers or bank account credentials on our servers; payment processing is handled by secure third-party providers with their own compliance certifications.

Your hoki account history, transaction ledger, and gaming activity are retained for seven years to comply with financial and anti-money-laundering regulations. After seven years, we securely delete your records. If you request account closure, we retain only minimal data (account number, closure date, and final balance) for dispute resolution and regulatory purposes.

We do not sell or share your personal data with third parties outside our compliance team, payment processors, or regulatory authorities. For detailed privacy practices, see our Privacy Policy on hoki.