hokiPrivacy Policy

What Data We Collect on hoki

We at hoki collect personal information at account signup and during ongoing use. At signup, we collect your email address, full name, date of birth, and government-issued identity number (KTP for Indonesian residents, or passport for foreign nationals). We also collect your mobile phone number for SMS verification and account recovery.

During identity verification, we collect scans or photos of your government ID (front and back) and proof of address (utility bill, tenancy agreement, or bank statement dated within three months). We store these documents securely in encrypted form and use them only for compliance verification.

We automatically collect technical data: your IP address, browser type, device model, operating system, and cookies. This data helps us detect fraud, troubleshoot technical issues, and understand usage patterns across our platform.

How We Use Your Data on hoki

We use your personal data for the following purposes: to create and manage your hoki account; to verify your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations; to process deposits and withdrawals; to settle wagers and credit winnings; to detect and prevent fraud; and to provide customer support.

We retain your transaction history (all bets, results, deposits, withdrawals) for seven years to comply with financial record-keeping obligations. After seven years, we securely delete your full transaction record. If you close your hoki account, we retain only minimal data (account number, closure date, final balance) for dispute resolution and regulatory compliance purposes, also for seven years.

We do not use your data for direct marketing unless you explicitly opt in via email. We do not sell or share your personal information with third parties outside our compliance team, payment processors, and regulatory authorities (such as financial regulators or law enforcement) who request it lawfully.

Data collection

We collect email, name, date of birth, identity number, phone, ID scans, address proof, payment info, and gameplay activity.

Data retention

We retain full records for seven years to comply with financial and anti-money-laundering regulations.

Third-party sharing

We share data only with payment processors, compliance teams, and lawful regulatory requests. We do not sell your data.

Security and Encryption on hoki

We at hoki protect your data using industry-standard SSL encryption for all data in transit. When you log in, deposit, or access your account, the connection between your device and our servers is encrypted. Your stored data (documents, transaction history, account details) is encrypted at rest on our secure servers.

Our servers may be located outside Indonesia; data transfers across international borders are encrypted end-to-end. We do not guarantee absolute security — no online system is immune to breaches. If a security incident occurs, we notify affected users via email within 72 hours, as required by applicable data-protection law.

You are responsible for keeping your hoki login credentials confidential. Do not share your password or two-factor authentication codes with anyone. If you suspect unauthorized access to your account, change your password immediately and contact our support team.

Cookies and Tracking on hoki

We use cookies on hoki to remember your login session, store your language preference, and track site usage for analytics. Essential cookies (those required for login and account functionality) are set automatically. Analytics cookies (which measure visitor traffic and behavior) are optional; you can disable them in your browser settings without affecting core functionality.

We use analytics tools (such as basic traffic counters) to understand how players navigate our platform. This data is anonymized and does not identify individual users. We do not use third-party advertising networks or retargeting pixels on hoki.

You may clear cookies from your device at any time. If you disable cookies, you may need to re-login more frequently and some platform features may not work optimally.

Your Rights and Data Access on hoki

We recognize your right to access, update, and delete your personal data on hoki. You may log into your account and update your email, phone number, or password at any time. You may also request a copy of all data we hold about you, including your transaction history, by contacting our support team with your account details.

If you request deletion of your account, we close your hoki account and anonymize most of your personal data within 30 days. We retain minimal information (account number, closure date, final balance) for dispute resolution and legal compliance, as permitted by law.

We at hoki are committed to transparent data practices — you control your information, we protect it rigorously, and we respect your privacy rights.

How to Contact Us About Privacy on hoki

Our hoki services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's applicable data-protection regulations. If your jurisdiction has a data-protection authority, you may lodge a complaint with them if you believe we have violated your rights.

We may update this privacy policy at any time. Significant changes are communicated via in-app notification and email. Your continued use of hoki after an update constitutes acceptance of the revised policy. The effective date of this policy is displayed at the bottom of this page.

We at hoki remain committed to safeguarding your personal information and operating with transparency across all aspects of our platform — from account creation and verification, through deposits and gameplay on our sportsbook, live-dealer tables, and slots, to withdrawals and customer support.