hoki Legal Notice

Service Availability and Jurisdiction Restrictions

We at hoki provide gaming and sportsbook services only in jurisdictions where such activities are permitted under applicable law. We do not operate in, and do not accept users from, jurisdictions where online gaming is prohibited, restricted, or requires a local license that we do not hold.

Your location and eligibility to use hoki are your responsibility to determine. We cannot provide legal advice regarding the status of online gaming in your jurisdiction. If you are uncertain whether hoki is available in your region, contact your local regulatory authority or a legal adviser before accessing our platform. Unauthorized access from prohibited jurisdictions may result in account suspension and forfeiture of balance.

Our hoki services are made available on an as-is basis. We reserve the right to restrict, suspend, or terminate access at any time, with or without notice, if we believe a user or account is in violation of applicable law or our terms.

Account Eligibility and User Responsibilities

Users who create accounts on hoki must be of legal age in their jurisdiction to engage in online gaming. We require all users to provide government-issued identity documents and proof of address during account verification. False or misleading information during signup or verification results in immediate account closure and balance forfeiture.

You are solely responsible for ensuring that:

• Your access to hoki complies with all applicable laws and regulations in your jurisdiction.
• You are not prohibited by law from placing wagers or using gaming platforms.
• You do not access hoki on behalf of any other individual or entity.
• Your account credentials and hoki balance are kept secure and confidential.
• All personal information you provide during signup and verification is accurate and current.

We at hoki do not accept liability for consequences arising from your use of our platform in violation of local law. If you unknowingly accessed hoki from a prohibited jurisdiction, contact our support team immediately to request account closure and balance withdrawal (subject to applicable legal holds).

Data Protection and Privacy

We protect your account data, identity documents, payment information, and gaming history using industry-standard encryption and security protocols. Your hoki account information is retained securely and is not shared with third parties outside our compliance team, payment processors, and regulatory authorities.

For detailed information about how we collect, use, and protect your data, see our Privacy Policy. Key points include:

Data retention

We retain your account data for seven years. After closure, minimal records (account ID, closure date, final balance) are kept for regulatory and dispute purposes.

Encryption

All data in transit uses SSL encryption. Passwords are salted and hashed. Payment processing is handled by PCI-DSS–compliant third parties.

Third-party access

We do not sell your data. We share information only with compliance teams, payment processors, and regulators when required by law.

If you have concerns about how your data is handled on hoki, contact our support team or submit a formal inquiry to the email address provided at the end of this notice.

Dispute Resolution and Complaints

If you believe a transaction on hoki is incorrect, a withdrawal has failed, or a game outcome is disputed, you must contact our support team in writing (via in-app messaging or email) within 90 days of the incident. After 90 days, we consider all disputes closed and will not reopen them.

Our dispute resolution process involves:

1. Submission of dispute details (account ID, transaction ID, date, description of the issue).
2. Investigation by our compliance and operations teams (typically 5-15 business days).
3. Notification of resolution or outcome via email.
4. If unresolved, escalation to our dispute management team (additional 15-30 days).

During dispute investigation, affected account balances may be held and unavailable for withdrawal. We do not offer expedited arbitration; resolution follows a standard administrative process. If you are unsatisfied with our resolution, you may pursue legal remedies through your local courts, subject to your jurisdiction's applicable law.

hoki operates under strict legal compliance principles — jurisdiction-restricted access, verified user identities, and transparent dispute processes for all players.

Limitation of Liability

We at hoki provide our platform on an as-is basis without warranties of any kind, express or implied. We do not guarantee uninterrupted availability, error-free operation, or that all features will function as expected at all times. Technical issues, network outages, and system maintenance may temporarily restrict access to hoki.

To the extent permitted by law, hoki and its operators are not liable for indirect, incidental, consequential, or punitive damages arising from your use of our platform, including loss of funds, lost earnings, or reputational harm. Your sole remedy for any dispute is balance refund or account closure, as determined by our dispute resolution process.

Contact Information and Legal Inquiries

For legal inquiries, compliance questions, or concerns about service availability in your jurisdiction, contact our legal team via email. We respond to formal legal inquiries within 10-15 business days.

For account-related issues, disputes, or support requests, use the in-app messaging feature or contact our customer support team. Support staff are available during extended business hours via email and in-app help.

By continuing to use hoki, you acknowledge that you have read this legal notice, understand the jurisdiction restrictions, and accept responsibility for verifying compliance with your local laws. If you do not agree with any term in this notice, discontinue use of our platform immediately.