hoki FAQ
Users on hoki ask questions about account setup, deposit and withdrawal methods, the differences between our live-dealer tables and slot games, loyalty rewards, data security, support availability, password recovery, and how to fund an account using DANA, e-wallet, mobile banking, local payment, and other local payment rails. This page answers the most common enquiries our team receives.
Our hoki FAQ is designed to walk you through account creation, KYC verification, payment flows, and game categories. If you cannot find your answer here, check our Terms & Conditions or Legal Notice for policy details. For urgent account issues or disputes, contact our support team via in-app messaging or email — response times vary by request type and support volume.
This FAQ covers everyday operations: how to register, what documents we need, how deposits work, withdrawal timelines, account protection, and when to reach our support team. We recommend reading the relevant section before contacting support, as many questions are answered here. For jurisdiction-specific concerns or compliance inquiries, review our Legal Notice.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and categorieslive-dealer tables, slots, football betting, esports markets
- Security and account caredata protection and loyalty programmes
Select a topic below to expand answers. If your question is not listed, contact our support team or review the relevant page in our Terms & Conditions.
Account and registration
New users on hoki provide an email address, username, password, and mobile phone number during signup. We send a verification code to your email and SMS to confirm both. After verification, you proceed to KYC (Know Your Customer) and provide a government-issued photo ID and proof of address (utility bill or bank statement). We verify these documents against our compliance database. Once approved, your hoki account is fully active and you can deposit funds. The verification process typically takes one business day in Jakarta, Surabaya, Bandung, Medan, and Semarang regions. If documents are rejected, we notify you via email with the reason and allow you to resubmit.
Visit the hoki login page and click "Forgot password?" Enter your email address or username. We send a password-reset link to your registered email address. Click the link to enter a new password. The reset link is valid for one hour. If you do not receive the email within five minutes, check your spam folder or request a new link. For security, we do not send passwords via SMS or chat. If you cannot access your email, contact our support team and we will verify your identity using your registered phone number and ID details before issuing a manual reset.
Visit the hoki login page and click "Forgot password?" Enter your email address or username. We send a password-reset link to your registered email address. Click the link to enter a new password. The reset link is valid for one hour. If you do not receive the email within five minutes, check your spam folder or request a new link. For security, we do not send passwords via SMS or chat. If you cannot access your email, contact our support team and we will verify your identity using your registered phone number and ID details before issuing a manual reset.
Payments and transactions
Deposits to hoki via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet carry no platform fee. However, your payment provider (bank or e-wallet) may charge a transaction fee as part of their standard service. Withdrawals from hoki are also fee-free from our side, but your recipient bank or e-wallet may deduct a processing fee depending on the amount and payment method. We display any applicable third-party fees during the deposit or withdrawal flow before you confirm. During Idul Fitri or Idul Adha public holidays, processing windows may extend; we notify users of any service interruptions in advance.
To deposit via e-wallet, mobile banking, or local payment on hoki, go to Cashier and select your payment method. We display a QR code or transfer link. Scan the QR code using your mobile wallet app or tap the link to open your app directly. Confirm the amount and complete the payment. Your hoki account is credited immediately upon successful transaction. For online payment, you can use any participating bank or e-wallet. Withdrawals work in reverse: select your preferred payment method, enter the amount, and we process the transfer to your registered e-wallet, mobile banking, local payment, or bank account. Withdrawal processing typically takes one to three business days depending on the recipient institution.
Games and categories
Live-dealer tables on hoki connect you to a real dealer via HD video stream. Games include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. Table limits vary (minimum and maximum bets are shown in-game). You interact with the dealer and other players via live chat. Slots are automated games with computer-generated outcomes. Our hoki slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots use a random-number generator (RNG); you spin instantly without waiting for a dealer. Live-dealer games require an active internet connection and lower latency; slots work on any connection. Choose live tables for a social experience and slots for faster, solo gameplay.
Our hoki loyalty programme rewards active players with points for deposits, wagers, and game participation. Points accumulate and unlock higher tiers: Bronze, Silver, Gold, Platinum. Each tier grants perks such as cashback percentages, exclusive table access, or bonus offers. Your tier status is visible in your account dashboard. Points do not expire as long as your account remains active. You can redeem points for account credit or bonuses. Tier benefits are live during major events such as Liga 1 and Piala Indonesia seasons, with bonus multipliers or special promotions. Check the Loyalty section in-app for your current balance and redemption options. Support can explain your tier details if needed.
Security and account care
We at hoki protect your account data using industry-standard encryption (SSL) for data in transit and encrypted storage for data at rest. Your password is salted and hashed; we never store plain-text passwords. Personal data (ID, address, phone) is retained securely and shared only with our compliance, payment-processing, and support teams. We do not sell or share your data with third parties outside these functions. Data is retained for seven years after account closure to comply with regulatory requirements, then securely deleted. Your privacy policy contains full details. For questions about data handling or to request a copy of your data, contact our support team. Review our Privacy Policy for more information.
Live chat on hoki is available during standard business hours in your region. Response times vary based on support volume. For urgent account issues, use the in-app help button or email [email protected]. Email requests are processed during business days; responses typically arrive within 24 hours. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may extend. For technical issues affecting live-dealer streams or deposits, describe the problem in detail including your account ID, device type, and timestamp. Support escalates critical issues to our technical team for investigation. You can also check our FAQ or Terms & Conditions for common solutions before contacting support.